When channels live in separate tools, teams lose time, context, and customers. Workspace is full omnichannel—with inbox-scoped memory, SLA accountability, and optional VirtualPBX VoIP.
30-day money-back guarantee · Billed $499/mo today; full refund within 30 days · Single-tenant architecture · VoIP add-on $9/user/mo
Built for multi-team SMBs, BPOs, and multi-location operators that need measurable reply targets, safe team scoping, and one place for every channel.
Reply targets, urgency surfacing, and inbox-level metrics keep managers ahead of breaches—not reviewing spreadsheets after the fact.
Core AI plus Skills for transfer, summarize, and close loops. Product playbooks and inbox-scoped memory mean context stays with the right team.
Add VirtualPBX VoIP ($9/user/mo) or BYOC voice. Existing VirtualPBX lines keep working while SMS and webchat live in the same workspace.
Workspace is built for multi-team operations that measure reply time and unify messaging with optional VirtualPBX VoIP. Schedule a demo or get Workspace with a 30-day money-back guarantee.
Workspace implementations can start with messaging and expand into voice, SLAs, and advanced dashboards as teams are ready.
Unify SMS and webchat, configure teams and permissions, and enable inbox-scoped conversations so context never leaks across departments.
Set reply targets, wire agent skills for handoff and summarization, and use Observations dashboards to coach at scale.
Integrate VirtualPBX lines or BYOC voice. Command palette, Contacts dashboard, and Inboxes dashboard give leadership one operational view.
High-volume teams often run messaging first, then add VoIP once routing and SLAs are proven.
Three inboxes flagged “reply needed”—Commercial, Support, and After-hours—with countdown timers and assigned owners visible at a glance.
AI drafts a thread summary, applies inbox-scoped memory from prior visits, and transfers to the right team with sentiment and suggested next steps intact.
No customer repetition · Full audit trail
Softphone call logs beside SMS and webchat history. Manager reviews Observations metrics and CSAT trends from the same workspace.
Optional VirtualPBX integration · BYOC voice available
These features are gated to Workspace—the tier for teams that measure reply time, run multiple inboxes, and need voice on the same screen.
Inbox-scoped memory
Contact + inbox context stays isolated
SLA reply targets
Urgency surfaced automatically
Inboxes dashboard
Metrics, filters, live updates
Contacts dashboard
“Needs attention” relationship view
Command palette
Global search and actions
Product playbooks
Catalog-aware AI flows
Connect proves one channel. Engage adds multi-channel collaboration. Workspace is the full operating system.
Multi-channel inbox, routing, Observations, and Voice Chat without full VoIP.
See EngageStraight answers for teams evaluating VirtualText Workspace.
SMS/MMS, webchat, and VoIP through VirtualPBX integration ($9/user/mo) or BYOC voice ($199 one-time setup). All channels share inbox-scoped conversation history where configured.
Each contact can have separate conversation threads per inbox, with dedicated AI memory per inbox. Teams see only their scoped context—no cross-team leakage, no starting over when a customer reaches a different department.
Yes. Workspace is designed for multi-team environments with granular permissions, SLA dashboards, inbox-level routing, and operational views for managers and team leads.
Yes. Existing VirtualPBX lines continue uninterrupted. You can also port numbers or use BYOC for messaging and voice when your architecture requires it.
VirtualText supports a BAA-ready Workspace path depending on your use case and plan configuration. All tiers include TCPA opt-out handling and conversation audit trails.
Workspace is billed at $499/mo when you sign up. If Workspace is not the right fit, contact us within 30 days of your purchase for a full refund. This is not a free trial — you are purchasing a subscription with a satisfaction guarantee.
Inbox-scoped memory, SLA dashboards, agent skills, and optional VoIP—flat $499/mo. Pair with VirtualPBX or BYOC when you are ready.
