Start with SMS using our trial number pool, or webchat if website leads are your main problem. No porting or 10DLC work before the trial.
One channel, AI, shared inbox, human handoff
Billed monthly after trial
Use a trial number before porting or 10DLC.
Capture and qualify website visitors after hours. No credit card required.
Website leads first? Start 14-day webchat trial.
Add SMS and webchat together, multiple teams, routing, observations, Video Huddle, and website Voice Chat.
Add VirtualPBX voice, unlimited channels, advanced inboxes, SLA targets, inbox-scoped memory, and BAA-ready architecture.
30-day money-back guarantee · Billed $499/mo today; full refund within 30 days
Get Workspace — 30-day guarantee Explore Workspace product page →Start with the $99 plan. The higher tiers are expansion paths, not prerequisites.
| Feature | Connect $99/mo start here | Engage $299/mo | Workspace $499/mo |
|---|---|---|---|
| Messaging & Channels | |||
| SMS send/receive | |||
| MMS (images, docs, PDFs) | |||
| Live chat widget | |||
| Webchat customization | |||
| Cross-channel continuity | |||
| Message scheduling | |||
| Browser softphone (WebRTC) | |||
| Voice & Audio | |||
| VirtualPBX voice provider path | Workspace | ||
| Audio Huddles (internal team) | |||
| Voice Chat (website widget) | |||
| Full VoIP / phone numbers | $9/user/mo add-on | ||
| AI Intelligence | |||
| Core AI Agent | |||
| Observations | |||
| Skills (advanced AI behaviors) | |||
| Agent Playbooks | 1 playbook | ||
| Product Playbooks (from Stripe) | |||
| Sentiment analysis | |||
| Intelligent routing | |||
| Team Collaboration | |||
| Shared inbox | |||
| Teams | 1 team | Multiple | Multiple |
| Internal notes | |||
| Collision detection | |||
| Conversation transfer | |||
| Integrations | |||
| Webhooks | |||
| REST API | Full CRUD | ||
| Native integrations (Stripe, Shopify) | |||
| BYOC messaging | |||
| BYOC voice | $199 setup | ||
| Compliance & Security | |||
| TCPA opt-in/opt-out | |||
| Audit trails | |||
| 10DLC campaign management | |||
| BAA-ready architecture path | Workspace | ||
| Advanced security review | Workspace | ||
Keep the first purchase simple, then expand from real usage.
$49/mo
Add a second channel on Connect (e.g., SMS to a webchat plan). Included on Engage+.
$9/user/mo
Full voice per user on Workspace through VirtualPBX. Existing VirtualPBX lines can continue uninterrupted while messages and voice share customer memory.
$199 one-time
Configuration, testing, and support for integrating external voice carriers with Workspace when you are ready to consolidate.
Flat pricing, included AI, and a clear Workspace voice path make the first channel easier to approve.
| VirtualText Connect from $99/mo | Podium ~$249+/mo | Avochato ~$79+/mo | Intercom Fin $29/seat + fees | Crisp.chat Free / $45+/mo | Quo $19/user/mo | |
|---|---|---|---|---|---|---|
| Pricing model | Flat rate | Custom quote | Per-message + seat | Per-seat + per-resolution | Workspace tiers | Per-user |
| Per-message fees | None | Varies | Yes | $0.99/resolution | AI credits | Credit tiers |
| AI agents included | Limited | Paid tiers | Limited | |||
| Native SMS | Omnichannel | |||||
| Webchat widget | ||||||
| Voice / VoIP | Workspace path | Audio chat | ||||
| BAA-ready path | Workspace | |||||
| BYOC support |
No. VirtualText uses flat-rate pricing on every tier. Send unlimited messages and handle unlimited AI conversations — you’ll never see a surprise on your bill. Standard carrier messaging rates may apply for SMS/MMS depending on your carrier agreement.
Connect does not include voice. Full VoIP is available on Workspace for $9/user/month through VirtualPBX, and existing VirtualPBX lines can continue uninterrupted when you are ready to unify voice with messaging.
Yes. Start with Connect, upgrade when you need more channels, and downgrade at the end of your billing cycle. Upgrades are available immediately with prorated billing.
Yes! Annual billing saves ~17% (equivalent to 2 months free). Toggle the pricing switch above to see annual rates. All annual plans include the same features and support as monthly.
Connect includes a 14-day free trial for SMS or webchat. The webchat trial does not require a credit card. Engage includes a 14-day free trial. Workspace is not a free trial — you are billed $499/mo at signup with a 30-day money-back guarantee if it is not the right fit.
Start the free trial or talk through 10DLC, after-hours coverage, or handoff rules before you commit.
Connect starts at $99/mo for one AI-powered channel. Upgrade paths to Engage or Workspace are available once you have results.
