One plan. No tier math. $89/mo flat — everything included.
Prove SMS and webchat on trial numbers before you port or complete 10DLC. Cancel anytime during your 14-day trial.
VirtualText
SMS + webchat, AI, 5 seats, shared inbox
Then $89/mo flat · cancel anytime
Included from day one
SMS + Webchat included·<30s AI reply·API & webhooks
- SMS + Webchat (both channels)
- 5 team seats included
- Core AI Agent — 24/7 first response
- Shared inbox + sentiment + handoff
- SMS trial numbers (no porting wait)
- No per-message platform fees
$0 for 14 days · $89/mo only if you keep it · Cancel anytime
Third-party ratings for VirtualPBX — the team behind VirtualText
Full plan details
Your complete feature list
Every item below is included in your plan — no add-ons for SMS, webchat, AI, or seats.
Typical team chat tools run ~$50/seat × 5 = $250/mo before AI. VirtualText: $89 for the whole team.
The six highlights in your plan card above, expanded:
Messaging & Channels
SMS, MMS, webchat, and scheduling in one inbox
AI & Automation
24/7 first response with playbook automation
Team & Collaboration
Shared inbox for your whole front desk
Compliance & Trust
TCPA-ready messaging with audit trails
Messaging & Channels
SMS, MMS, webchat, and scheduling in one inbox
- SMS and MMS
- Live webchat widget
- Message scheduling
- Shared thread history across channels
AI & Automation
24/7 first response with playbook automation
- Auto-generated playbooks from your site
- Sentiment signals and handoff notes
- AI-assisted team replies
- Configurable escalation rules
Team & Collaboration
Shared inbox for your whole front desk
- Shared inbox with full thread history
- Internal notes and context
- Webhook and REST API access
- Role-based inbox access
Compliance & Trust
TCPA-ready messaging with audit trails
- TCPA opt-in and opt-out handling
- Audit trails
- Guided 10DLC registration path
- Delivery status and read receipts
$0 for 14 days · $89/mo only if you keep it · Cancel anytime
How VirtualText compares
Flat pricing, included AI, and both channels from day one — see how we stack up feature by feature.
| Feature | VirtualText $89/mo start here | Podium ~$249+/mo | Avochato ~$79+/mo | Intercom Fin $29/seat + fees | Crisp.chat Free / $45+/mo |
|---|---|---|---|---|---|
| Pricing & Packaging | |||||
| Pricing model | Flat rate | Custom quote | Per-message + seat | Per-seat + usage | Tiered plans |
| Per-message platform fees | None | Varies by plan | Yes | N/A (chat-first) | N/A (chat-first) |
| AI usage fees | Included | Add-on / varies | Limited / add-on | $0.99 per resolution | AI credit packs |
| 5 team seats included | Varies | Add-on | Per-seat pricing | Per-seat pricing | |
| 14-day free trial | Yes — card on file | Demo / varies | Limited trial | 14-day trial | Free tier available |
| Messaging & Channels | |||||
| SMS inbox | Limited / add-on | Paid tiers | |||
| Website webchat widget | Limited | ||||
| SMS + webchat in one inbox | Yes — day one | SMS-first | Chat-first | Chat-first | |
| SMS trial numbers (no porting wait) | Varies | Varies | |||
| AI & Inbox | |||||
| Core AI agent (24/7 first response) | Add-on / varies | Limited | Fin add-on | Paid AI tiers | |
| Shared inbox + human handoff | |||||
| Custom AI playbooks | Varies | Limited | Workflow add-ons | Basic / paid | |
| Sentiment analysis | Varies | Add-on | Paid tiers | ||
| Integrations & Compliance | |||||
| API & webhooks | Higher tiers | Add-on | Higher tiers | Paid tiers | |
| TCPA / opt-out tooling | Limited | Limited | |||
| VirtualPBX voice path | Add-on integration | Audio chat | |||
| BAA-ready path | Available | ||||
Competitor pricing and packaging are approximate as of July 2026 and may change. Verify on each vendor's site before you buy.
Pricing FAQ
Is there really no per-seat charge?
Correct. Five team seats are included in the $89/mo flat rate. You are not paying $50/seat like typical chat tools. Add more seats or advanced routing only when you outgrow the bundle.
I only need SMS (or only webchat). Is this still worth it?
Yes. Most teams start using both within the first month — after-hours texts and website leads land in the same inbox. At $89 flat you are not paying extra for the second channel, and you avoid switching tools later.
Are there any per-message or per-resolution fees?
No. VirtualText is $89/mo flat. Send unlimited messages and handle unlimited AI conversations — you will not see usage surprises on your bill. Standard carrier messaging rates may apply for SMS/MMS depending on your carrier agreement.
Do I need to port my number to start?
No. Use our SMS trial number pool to prove the workflow first. When you are ready for production, port your business number so customers recognize the sender — we guide you through porting and 10DLC.
What is included in the trial?
A 14-day free trial with SMS trial numbers and webchat included. Use either channel or both from day one — same SMS + webchat + AI + shared inbox experience as the paid plan.
Is VirtualText a voice AI answering service?
No. VirtualText is AI for SMS and webchat — first response, FAQs, and handoff with full thread context. It is not a phone answering bot. Add voice through VirtualPBX integration when your workflow needs it.
Can it connect to our CRM, Zendesk, or booking system?
Yes. REST API and webhooks are included in the $89/mo plan so you can send transactional messages and sync conversation events. Native CRM connectors vary by platform — describe your stack on the contact page and we will scope the handoff.
Need more seats or enterprise requirements?
Book a demo for larger teams, custom onboarding, porting help, or compliance review. Most SMB teams start on the standard $89/mo plan.
One plan. Real proof in 14 days.
VirtualText is $89/mo with SMS, webchat, 5 seats, and AI included. $0 for 14 days — card on file, cancel anytime.