Automatic sentiment analysis, AI agents you control, powerful integrations, and better collaboration.
This platform brings every client text message and website chat into a single, shared inbox with one continuous history. This empowers your team to deliver faster, smarter, and more personalized client service, leading to higher retention, more referrals, and a stronger reputation and avoid common pitfalls like:
No more throwing conversations over the fence and crossing your fingers with clear conversation ownership and handoffs with context.
Forget rigid integrations and complex filters. Escalate issues, push leads to your CRM, and more with context at the push of a button.
Put the responsibility back on your team to follow up with clients and get a better overview of conversation sentiment.
Take advantage of webhook triggers like “conversation started” and “note created” to trigger custom integrations and workflows.
Effective communication that is also easy on the eyes. Toggle between light and dark modes with a click.
Instruct your AI agents how to answer questions from customers and speed up time to respond.
SMS, MMS, and web chat all flow into the same inbox. Your team responds from anywhere, on any device.
See complete conversation history with each contact. Know exactly where every conversation stands.
Encourage conversation on your website or application. Customizable to match your company branding.
SMS compliance and team boundaries are built-in so it’s easy for team members to stay in their lane.
Assign conversations, add internal notes, and seamlessly hand off customers between team members.
Stay tuned about updates to our messaging pilot and be the first to know when it gets released!
