SMS + Webchat + AI · $89/mo flat · 14-day free trial
Stop losing website and after-hours leads. AI replies instantly—with perfect handoff.
SMS + webchat + 5 seats for $89/mo. Trial numbers included—no porting required.
$0 for 14 days · Cancel anytime
Jamie R. · New lead
Shared inbox · Business SMS
Today
Can someone look at a leaking water heater tomorrow morning?
Yes — I can help get a tech out. What ZIP, and can you send a quick photo of the leak?
See how AI answers on SMS and webchat—the same surfaces your team uses every day.
Core AI for SMS and webchat
VirtualText includes a Core AI Agent that answers routine questions on both channels, qualifies leads, and prepares human handoff. Specialist agents and deeper automation grow with your team as volume increases.
Core AI Agent
Included for common questions, lead capture, assistant sidebar, and handoff prep.
AI Playbook
Start from your website so SMS and webchat answers match your business language.
Brand Voice
Tune the assistant to sound precise, balanced, conversational, or more guided.
Human Handoff
AI steps aside with transcript, notes, sentiment, and next recommended action.
After-Hours Coverage
AI captures the lead when your team is offline and hands it back cleanly.
Upgrade Later
Sales, support, billing, observations, and advanced skills available as your team scales.
You asked
What should I ask next to qualify this lead?
Assistant
Ask for the property ZIP code, urgency level, and whether they can send a photo. That gives your team enough context to schedule or hand off.
Suggested reply
Ready to send“I can help get someone out. What ZIP code is the property in, and can you send a photo of the leak?”
Amanda Perez asked about pricing for 3 rental properties. AI qualified the lead and recommends a human follow-up.
Pick up leadDavid Chen
Sentiment dropped after delayed claim update. Customer mentioned "looking at other options."
Michael Torres
Asked about office hours. AI resolved automatically with playbook answer.
Handoff that turns AI into revenue, not noise
VirtualText alerts the team when a lead is hot, a customer is frustrated, or the AI has reached its limit. Routine conversations stay quiet; important work gets routed with context.
Sales deals, churn risk, negative sentiment, and escalations. No routine dings.
Full history, internal notes, sentiment score, and conversation timeline travel with every handoff.
Private internal chat and audio huddles stay inside the customer thread so decisions never leave the context. See Backchannel
Real-time typing indicators and presence tracking keep teams from stepping on each other.
Desktop and mobile push for assignments, mentions, and high-priority conversations.
Add voice only when the messaging channel proves demand
VirtualText starts with SMS and webchat in one inbox. Optional VirtualPBX voice integration unifies calls, messages, transcripts, AI notes, and handoffs in one customer memory when your team is ready.
Phone calls, SMS, webchat, transcripts, and AI summaries stay attached to the same customer timeline.
Test SMS and webchat with trial numbers before porting or 10DLC, then add voice when the workflow proves demand.
WebRTC voice calling directly in the browser via VirtualPBX when your team is ready to consolidate.
Optional voice sits next to SMS and webchat history when you are ready to consolidate phone work.
Know who is available before assigning a hot lead or transferring a customer conversation.
Sarah Jenkins
Active call · 04:12
Jamie R. · New lead
Shared inbox · Business SMS
Today
Can someone look at a leaking water heater tomorrow morning?
Yes — I can help get a tech out. What ZIP, and can you send a quick photo of the leak?
SMS and webchat share one inbox, one contact profile, and one handoff context.
One shared inbox for SMS and webchat
Both channels are included in the $89 bundle. Every conversation has one timeline, one contact profile, and one place for your team to take over.
Both channels, one shared team inbox, full history, and delivery tracking.
Customers can switch channels without losing context.
Supports Bandwidth, Twilio, Telnyx, Telgorithm, and more.
Route conversations across multiple teams and channels from one inbox.
Embeddable on any site with a single script tag. Brand colors, positioning, offline lead capture.
Know which conversations need a human
VirtualText includes real-time sentiment so the team knows when a lead is warming up or a customer is getting frustrated. Observations and coaching workflows help managers as volume grows.
Every message scored from -1 to +1. Contacts auto-categorized: Delighted, Happy, Content, Frustrated, Unhappy.
Messages classified into six types: purchase, support, cancel, feedback, inquiry, advocacy.
Reviews ended conversations and flags sales opportunities or retention risks.
Coaching workflows for managers who need visibility into team performance.
7-day rolling trends show whether each contact’s sentiment is improving, declining, or stable.
Contact sentiment
Customer expressed frustration about delayed claim processing and mentioned switching providers.
Recommended action
Assign to account manager for same-day callback.
Customer mentioned $5K in home office equipment—strong fit for business equipment rider add-on.
Recommended action
Route to sales with equipment rider quote template.
BAA-Ready Path
BAA-ready architecture available when the use case requires it.
TCPA Controls
Automatic STOP keyword handling and consent context visible in the conversation.
10DLC Managed
Full TCR campaign management and status tracking. Register, monitor, and maintain compliance from the admin panel.
PII Handling
PII redaction capabilities and audit context help teams handle sensitive messages more carefully.
Team Controls
Advanced inbox scoping, granular permissions, SLA targets, and deeper team controls included.
Audit Trails
Comprehensive activity logging across all channels. SOC 2, GDPR, and CCPA certifications planned for 2026.
Compliance built into every message
VirtualText includes the controls a business needs to test messaging safely: TCPA handling, audit trails, consent tracking, and a clear HIPAA-ready path when required.
SMS and webchat both activate in your trial before porting or 10DLC — prove demand on both channels first.
Sensitive values can be redacted before teams store or share conversation context.
SLA targets and advanced inbox management for teams that need more accountability.
Script-free, in-house team. No bots, no overseas queues. Real people who know the product.
Everything in one product.
SMS + webchat, 5 seats, AI, shared inbox, and handoff for $89/mo flat. No tiers, no per-message fees, no surprises.
Two-Way SMS
Send & receive with delivery tracking
MMS Support
Images, PDFs, docs up to 5MB
Webchat Widget
Embeddable, customizable, offline capture
VoIP Softphone
Via VirtualPBX integration
Command Palette
Cmd+K for instant actions
Keyboard Shortcuts
j/k navigation, Enter to send
Stripe Payments
Native integration
Shopify Integration
Available via API
Contact Management
Profiles, merge, CSV import/export
Webhooks & API
20+ events, HMAC-SHA256 signing
Scheduled Messages
Send later for any conversation
Mobile Responsive
Full inbox on any device
Both channels included from day one.
SMS trial numbers and webchat activate together. Use texts, your website widget, or both — no extra signup step.
Card on file at checkout · $89/mo only if you keep it after 14 days
Start small. Prove it works.
VirtualText gives you SMS + webchat + 5 seats + AI at $89/mo flat.
Card on file at checkout · $89/mo only if you keep it after 14 days