Every conversation picks up where it left off. Real shared memory for your team.
SMS + webchat + AI from $89/mo. Every reply, note, and handoff stays with the right person.
$0 for 14 days · SMS + webchat included · Cancel anytime
The hidden cost of fragmented conversations
Most teams lose more than they realize.
Missed after-hours leads. Customers repeating themselves across SMS, web forms, and personal phones. AI that sounds generic or leaks context between teams. Pricing that surprises you the moment volume goes up.
Leaky follow-up
Calls go to voicemail. Texts land on personal phones. Web leads sit in inboxes no one owns. By the time someone responds, the moment has passed.
Starting over, every time
No shared context across channels. Your team wastes time asking the same questions. Customers get frustrated and go elsewhere.
Unpredictable costs
Per-message fees. Per-resolution charges. Usage-based AI credits. The bill grows exactly when your business succeeds.
The VirtualText difference
Not another chatbot. Real shared memory.
We built VirtualText for teams that need conversations to continue — not restart — across every channel.
Inbox-scoped Shared Memory
Every text, webchat, note, sentiment score, and handoff stays attached to the right contact and the right inbox. Per-inbox AI memory keeps context with the right team — no cross-team leakage.
No more “Who was I talking to about this?”
Flat-rate pricing from day one
VirtualText is $89/mo with SMS + webchat, 5 seats, Core AI, and a shared inbox. No per-message fees. No resolution charges. No usage surprises.
Predictable costs that scale with your success, not against it.
One product. Prove it before you scale.
VirtualText gives you SMS + webchat, 5 seats, Core AI, shared inbox, and team routing from day one. Add channels or voice via VirtualPBX integration when your workflow proves the need — no forced platform commitment.
Prove the first workflow before you add more.
AI that works with your team
One included Core Agent handles common questions, provides an assistant sidebar, and runs real-time sentiment. Observations coaching and specialist skills are available as your team grows. Playbooks keep the tone and rules yours.
Practical automation, not generic chatbot theater.
Script-free, U.S.-based support
Real humans who know the product inside and out. No overseas queues. No reading from scripts. 25+ years of experience helping service teams get conversations right.
Support that actually supports you.
Compliance without the enterprise tax
Automatic TCPA opt-in/opt-out, 10DLC support, PII redaction, and audit trails included. Deeper controls and a BAA-ready path are available when your industry requires it.
HIPAA-ready path available when you need it.
How we compare
Why teams choose VirtualText over the alternatives.
Most messaging platforms either start expensive, surprise you with usage fees, or force a full platform commitment before you’ve proven value.
Most alternatives either start expensive, add surprise fees as you grow, or force you into voice before messaging proves itself.
Who we’re built for
Client-centric teams that can’t afford to miss conversations.
Insurance agencies
After-hours quote intake, renewal reminders, claims follow-up, and policy questions that reach the right licensed staff with full context.
Healthcare practices
Appointment reminders, patient intake, and follow-up that respects privacy and keeps the right team in the loop (BAA-ready path available when required).
Professional services
Client onboarding, project updates, deadline coordination, and repeat questions that don’t require re-explaining the entire history.
Home services & contractors
Missed-call text-back, after-hours emergency intake, quote capture from the website, and scheduling that actually reaches the field team.
BPO & contact centers
High-volume multi-client or multi-campaign operations that need inbox-level accountability, SLA tracking, safe workflow scoping, and performance dashboards.
Retail, restaurants & e-commerce
Order updates, curbside/pickup coordination, abandoned cart recovery, and customer service that spans webchat, SMS, and (when ready) voice.
Recent product proof
We’ve been shipping the capabilities that actually move the needle.
Inbox-scoped conversations & AI memory
Conversations and AI context are now uniquely tied to contact + inbox. Context stays with the right team. No cross-team leakage.
SLA tracking & urgency dashboards
Reply-needed timestamps, scheduled refresh, “Needs attention” views, and dedicated Inboxes dashboard with metrics and filters.
Rebuilt team & performance visibility
Contacts, Observations, and Inboxes dashboards with Turbo updates, granular permissions, and command palette for fast action.
Compliance & control that scales
Automatic opt-in/opt-out, 10DLC support, PII redaction, and the deeper inbox scoping + SLA tools BPO and regulated teams need.
All delivered and live in VirtualText today — shared memory, SLA accountability, and inbox-scoped controls in one product.
Simple, predictable pricing
One product. Everything you need to start.
SMS + webchat + AI + shared inbox
One flat rate includes SMS and webchat, 5 seats, Core AI Agent, shared inbox, team routing, sentiment analysis, and compliance controls. No per-message fees. No tier surprises.
- SMS + webchat in one shared inbox
- 5 seats + Core AI Agent included
- Inbox-scoped memory, SLA dashboards, and team permissions
- Optional VirtualPBX voice integration when you need calls
Existing VirtualPBX voice customers can add messaging on top without disruption. New teams can start in messaging and add voice only when the results justify it.
Ready to see why the right messaging platform changes everything?
Start a free trial. Prove the value of real shared memory and predictable pricing.
Card on file at checkout · $89/mo only if you keep it after 14 days
Common questions about choosing VirtualText
Why not just use a cheaper chatbot or my existing tools?
Most cheap chatbots lack native SMS, real shared inboxes, and true context across channels. Your team still ends up in five different apps. VirtualText gives you one place with real memory and predictable pricing — so the “cheap” option doesn’t cost you customers.
Do I have to switch my phone system to VirtualPBX?
No. Voice is optional via VirtualPBX integration. Many teams start with SMS and webchat, then add voice later — or keep their existing VirtualPBX lines while unifying messaging in VirtualText.
How is this different from Podium, Avochato, or Quo?
Most start higher or hide per-message/usage fees that grow with you. VirtualText starts at $89 flat, gives you native SMS + webchat in one inbox from day one, and adds advanced inbox scoping + SLAs only when you need them — without forcing voice early.
What if I need more than one channel or voice later?
VirtualText includes SMS and webchat in one inbox for $89/mo. Add optional VirtualPBX voice integration when your team is ready for calls alongside messaging. You only pay for what you’ve proven you need.
Is the AI reliable enough for regulated industries?
The Core Agent is a practical first layer for common questions and qualification. You control the playbook and handoff rules. VirtualText includes audit trails and compliance controls; a BAA-ready path is available when your use case requires it. We never position AI as a replacement for licensed or regulated work.
Continue exploring
See how VirtualText fits your team
The platform that makes every conversation pick up where the last one left off.
Flat-rate $89/mo. SMS + webchat + 5 seats + Core AI.
Card on file at checkout · $89/mo only if you keep it after 14 days