One AI channel from $99/mo. Every reply, note, and handoff stays with the right person.
14-day free trial · Cancel anytime · Website leads first? Start 14-day webchat trial — no card required
The hidden cost of fragmented conversations
Missed after-hours leads. Customers repeating themselves across SMS, web forms, and personal phones. AI that sounds generic or leaks context between teams. Pricing that surprises you the moment volume goes up.
Calls go to voicemail. Texts land on personal phones. Web leads sit in inboxes no one owns. By the time someone responds, the moment has passed.
No shared context across channels. Your team wastes time asking the same questions. Customers get frustrated and go elsewhere.
Per-message fees. Per-resolution charges. Usage-based AI credits. The bill grows exactly when your business succeeds.
The VirtualText difference
We built VirtualText for teams that need conversations to continue — not restart — across every channel.
Every text, webchat, note, sentiment score, and handoff stays attached to the right contact and the right inbox. Workspace adds per-inbox AI memory so context never leaks between teams.
No more “Who was I talking to about this?”
Connect starts at $99/mo for one full channel + Core AI + shared inbox. Add the second channel for $49. No per-message fees. No resolution charges. No usage surprises.
Predictable costs that scale with your success, not against it.
Connect for one channel. Engage for multi-channel + light audio. Workspace for full omnichannel, advanced inbox management, SLAs, and optional voice via VirtualPBX. No forced platform commitment.
Prove the first workflow before you buy more.
One included Core Agent handles common questions, provides an assistant sidebar, and runs real-time sentiment. Add Observations (coaching) on Engage+ and Skills on Workspace. Playbooks keep the tone and rules yours.
Practical automation, not generic chatbot theater.
Real humans who know the product inside and out. No overseas queues. No reading from scripts. 25+ years of experience helping service teams get conversations right.
Support that actually supports you.
Automatic TCPA opt-in/opt-out, 10DLC support, PII redaction, and audit trails on every tier. Workspace adds the deeper controls and BAA-ready path when your industry requires it.
HIPAA-ready path available when you need it.
How we compare
Most messaging platforms either start expensive, surprise you with usage fees, or force a full platform commitment before you’ve proven value.
Most alternatives either start expensive, add surprise fees as you grow, or force you into voice before messaging proves itself.
Who we’re built for
After-hours quote intake, renewal reminders, claims follow-up, and policy questions that reach the right licensed staff with full context.
Appointment reminders, patient intake, and follow-up that respects privacy and keeps the right team in the loop (BAA-ready path available in Workspace).
Client onboarding, project updates, deadline coordination, and repeat questions that don’t require re-explaining the entire history.
Missed-call text-back, after-hours emergency intake, quote capture from the website, and scheduling that actually reaches the field team.
High-volume multi-client or multi-campaign operations that need inbox-level accountability, SLA tracking, safe workflow scoping, and performance dashboards.
Order updates, curbside/pickup coordination, abandoned cart recovery, and customer service that spans webchat, SMS, and (when ready) voice.
Recent product proof
Conversations and AI context are now uniquely tied to contact + inbox. Context stays with the right team. No cross-team leakage.
Reply-needed timestamps, scheduled refresh, “Needs attention” views, and dedicated Inboxes dashboard with metrics and filters.
Contacts, Observations, and Inboxes dashboards with Turbo updates, granular permissions, and command palette for fast action.
Automatic opt-in/opt-out, 10DLC support, PII redaction, and the deeper inbox scoping + SLA tools BPO and regulated teams need.
All delivered and live in Workspace. Lower tiers get the foundation; higher tiers get the accountability layers.
The low-risk expansion path
One AI-powered channel (SMS or webchat) + Core Agent + shared inbox. Perfect for testing after-hours coverage or website lead response.
Full multi-channel shared inbox, multiple teams, Observations for coaching, Video Huddle, and Voice Chat widget.
Unlimited channels, inbox-scoped memory, SLA dashboards, advanced permissions, and optional VoIP via VirtualPBX or your own carrier.
Existing VirtualPBX voice customers can add messaging on top without disruption. New teams can start in messaging and add voice only when the results justify it.
Start with one channel in a free Connect trial. Prove the value of real shared memory and predictable pricing before expanding.
Most cheap chatbots lack native SMS, real shared inboxes, and true context across channels. Your team still ends up in five different apps. VirtualText gives you one place with real memory and predictable pricing — so the “cheap” option doesn’t cost you customers.
No. Voice is optional and only available in Workspace. Many teams start in Connect or Engage for messaging and webchat, then add voice later — or keep their existing VirtualPBX lines while unifying messaging in Workspace.
Most start higher or hide per-message/usage fees that grow with you. VirtualText starts at $99 flat, gives you native SMS + webchat in one inbox from day one, and adds advanced inbox scoping + SLAs only when you need them — without forcing voice early.
Add the second channel on Connect for $49/mo. Move to Engage for multi-channel + light audio. Move to Workspace for unlimited channels, advanced inbox management, and optional VoIP. You only pay for what you’ve proven you need.
The Core Agent is a practical first layer for common questions and qualification. You control the playbook and handoff rules. Workspace adds the deeper controls, audit trails, and BAA-ready path when your use case requires it. We never position AI as a replacement for licensed or regulated work.
Continue exploring
Flat-rate from $99. One included channel + Core AI. Add more only when it works.
