Stop losing policy questions to personal phones and missed calls
VirtualText includes SMS and webchat in one shared agency inbox for quote questions, claims follow-up, and renewal replies — $89/mo flat, both channels from day one. Test with our SMS trial number pool before porting or 10DLC.
14-day free trial · Cancel anytime
$0 for 14 days · SMS + webchat included · Cancel anytime
The exact workflow most agencies run in the first 60 days
Most 8–25 person agencies lose the majority of after-hours and next-day follow-ups. Here’s how teams are fixing it with SMS + webchat in one inbox.
AI qualifies the lead using your exact underwriting questions and books a producer callback or sends a personalized quote link.
Typical result: 30–50 extra qualified opportunities per month
Policyholders text photos and questions. AI gathers details and routes to the claims team with full context and sentiment.
Typical result: 40% faster first response on claims
AI sends personalized renewal reminders and flags opportunities (e.g., home office equipment, umbrella policy) based on conversation context.
Typical result: 2–4 extra policies per producer per month
Sound familiar?
Client texts lost on personal phones
Agents use personal phones for client texts. Messages disappear when they leave, and you have zero visibility into conversations.
After-hours inquiries go unanswered
A prospect texts at 8 PM about a quote. Nobody responds until morning — if they remember at all. The prospect already called your competitor.
Compliance is a manual headache
Tracking opt-ins, managing 10DLC registration, ensuring TCPA compliance — it's spreadsheets and hope. One mistake means fines.
Customer story
How Lapis Insurance handles Medicare inquiries with AI — and keeps humans in control
“Accurate AI that handles Medicare questions with total oversight.”
In the insurance industry, accuracy is everything. VirtualText allowed me to build a custom knowledge base directly from my own content. I have total oversight of how the AI handles sensitive Medicare inquiries. The AI handles the basics and hands the complex stuff directly to me.
— Vernon Davis, Lapis Insurance
World-class onboarding with expert guidance on 10DLC compliance.
- Custom playbooks from your own content — you control how Medicare inquiries are handled
- AI qualifies leads and answers FAQs; complex questions hand off with full context
- Expert 10DLC guidance, CSV contact import, and test-before-go-live onboarding
“The perfect balance of automation and personal service.”
I was looking for a way to stay responsive without being tied to my phone 24/7. VirtualText provided a professional AI assistant that acts as my first line of engagement. I've trained the system to represent my brand accurately: qualifying leads and answering FAQs instantly. I was able to customize the playbook so the AI handles routine scheduling, but hands the conversation over to me the moment a complex Medicare question arises. It is the perfect balance of automation and personal service.
SMS and webchat in one agency inbox
VirtualText puts SMS + webchat into a shared agency inbox for $89/mo with 5 seats and Core AI — both channels included from day one. Add voice via VirtualPBX integration when usage proves the need.
- SMS and webchat both included in one shared agency inbox
- One Core AI Agent answers routine policy and quote questions
- Shared memory links calls, texts, transcripts, and AI notes
- Automatic after-hours responses that feel personal
- Complete conversation history — no lost texts when agents leave
- Team routing so claims go to claims, sales go to sales
My auto policy renews next month. Can you check if...
Hi, I need a quote for home and auto bundle...
Any update on my water damage claim? The adjuster...
What does my homeowner's policy cover for water damage?
Sarah K. — 8:42 PMGreat question, Sarah! Your HomeShield Plus policy covers sudden and accidental water damage — like a burst pipe or appliance overflow. Gradual damage (slow leaks) typically isn't covered. Your deductible is $1,000.
Would you like me to email your full coverage summary, or connect you with your agent Lisa for a detailed review?
AI — 8:42 PMFull conversation context attached automatically
AI that speaks insurance
Paste your website URL and VirtualText auto-generates playbooks from your product pages. Your AI agent learns your carriers, coverage types, and quoting process — then handles routine inquiries in your brand voice.
- Auto-generate playbooks from your agency website
- Answer coverage questions, explain deductibles, compare plans
- Qualify leads and book appointments automatically
- Escalate complex claims to the right agent with full context
- After-hours AI makes clients think you're always open
Compliance guardrails before the first campaign
Insurance teams need opt-in, opt-out, routing, and audit context visible in every client thread. VirtualText keeps messaging controlled with TCPA handling, audit trails, and a BAA-ready path when the use case requires it.
- 10DLC setup path for reliable SMS delivery
- Automatic TCPA opt-in/opt-out management
- Complete audit trail for every message and action
- Team permissions and routing controls for client conversations
- BAA-ready path for sensitive workflows
BAA path
Available
10DLC
Setup path
TCPA
Opt-outs tracked
Audit trail
Captured
Recent Audit Log
Opt-Out Management
STOP handledEvery opt-out stays attached to the client thread so the team can see consent state before replying.
What your agency should prove in the trial
Do not buy a messaging platform on faith. Use the trial to validate the moments that create revenue leakage and service risk.
1
Shared agency inbox
Confirm client texts are no longer trapped on personal phones.
24/7
After-hours capture
Review whether quote and claim questions get clean next-step replies.
$0
Per-message platform fees
Validate predictable pricing before you port numbers or register campaigns.
How insurance agencies use VirtualText
Policy Renewals
Automated renewal reminders via SMS. AI answers questions about coverage changes and premium adjustments.
Claims Intake
Clients text photos and details. AI triages and routes to the right adjuster with full context.
Lead Qualification
AI engages website visitors, asks qualifying questions, and books appointments for your producers.
After-Hours Service
AI handles inquiries when your office is closed. Clients get instant answers; complex issues queue for morning.
Ready to stop losing quote and claims questions?
Test SMS and webchat with your real agency leads. No porting or 10DLC required to start proving value.
Card on file at checkout · $89/mo only if you keep it after 14 days
Insurance FAQ
Is VirtualText compliant for insurance agencies?
VirtualText includes TCPA opt-in/opt-out handling, conversation audit trails, and a clear 10DLC setup path. Sensitive workflows that require a BAA can use the BAA-ready path for the right architecture and agreement.
Can the AI learn my specific insurance products?
Absolutely. Paste your agency website URL and VirtualText auto-generates playbooks from your product pages. The AI learns your carriers, coverage types, deductibles, and quoting process. You can refine playbooks anytime in plain English.
What happens when a client needs a human agent?
VirtualText's AI monitors sentiment and complexity in real time. When a conversation needs human expertise — like a complex claim or upset client — it hands off instantly with full conversation context. Your team never starts from scratch.
How does VirtualText handle after-hours messages?
AI agents respond 24/7 in your brand voice. They can answer product questions, capture lead information, and let clients know their message has been received. Urgent matters are flagged for your team's first-thing review.
Can different teams see different conversations?
Yes. VirtualText supports team-based routing and permissions. Claims conversations route to your claims team, sales inquiries to producers, and service questions to your support staff — all in one platform.
Prove faster follow-up in your first trial.
Most agencies see after-hours and quote responses improve within days.
Card on file at checkout · $89/mo only if you keep it after 14 days