Connect includes one Core AI Agent for your SMS or webchat trial. It answers common questions, captures leads, analyzes sentiment, and hands off to humans with context.
Start with the Core Agent. Engage and Workspace add deeper workflows for teams that need sales, care, support, billing, and coaching automation.
Captures leads, qualifies prospects, and books demos. Turns browsers into buyers with personalized conversations.
Empathetic, brand-aligned responses. Resolves common issues and ensures every customer feels heard.
Real-time diagnosis and step-by-step guidance. Troubleshoots issues so your team can focus on complex cases.
Handles payment questions, plan changes, and invoice inquiries. Precise, factual, and fast.
Engages website visitors, captures contact info, and nurtures prospects through your funnel automatically.
Your versatile all-rounder. Routes conversations, answers FAQs, and keeps things moving when no specialist is needed.
Every agent adapts its communication style to match the situation. Choose the personality that fits — or let the AI pick automatically.
Factual and direct. Ideal for billing and technical support where accuracy is paramount.
The sweet spot between accuracy and warmth. Perfect for most customer interactions.
Warm and engaging. Great for sales and lead generation where rapport matters.
The most human-like mode. Natural dialogue that feels like chatting with a real person.
Paste a URL and watch your AI playbook appear in seconds. No prompt engineering required.
Auto-generate from your website, Notion pages, or Stripe product catalog
AI-powered revision — describe changes in plain English
Version-controlled with instant rollback
Priority hierarchy: Product → Team → Agent playbooks
AI monitors sentiment and urgency in real time. When a conversation needs a human touch, handoff is instant — with full context.
Sentiment detection flags frustrated or upset customers
Urgency scoring prioritizes time-sensitive issues
One-click handoff with complete conversation history
Business hours awareness — AI adjusts when your team is offline
Customer is disputing a charge of $149.00 from March billing cycle. Has requested to speak with a manager. Previous resolution attempt by Billing Agent was unsuccessful.
I've answered all your questions about the Pro plan. Let me transfer you to our onboarding team to get started!
Your AI agents don't just chat — they execute. Transfer conversations, add notes, trigger automations, and close tickets without human intervention.
Everything you need to know about VirtualText's AI agents.
Simply paste your website URL, connect your Notion workspace, or import your Stripe product catalog. VirtualText auto-generates playbooks from your existing content — no prompt engineering required. You can refine playbooks anytime using plain English instructions.
Absolutely. Every agent follows your playbooks, respects your brand voice settings, and operates within the personality mode you choose. You have full control over tone, content boundaries, and escalation rules.
Agents monitor sentiment and urgency in real time. Frustrated customers, complex issues, or topics outside the playbook trigger instant handoff — with full conversation context so your team never starts from scratch.
Not at all. Playbooks auto-generate from your existing content, personality modes are pre-configured, and agents are ready to go out of the box. Most teams are fully set up in under 5 minutes.
There's no limit. AI agents handle conversations concurrently across all your channels — SMS, webchat, and more. They scale with your business without adding headcount.
Yes. AI agents are included in every VirtualText plan — Connect, Engage, and Workspace. Higher tiers unlock additional specialist agents and advanced playbook features.
Start with the Core AI Agent in a Connect SMS or webchat trial. Upgrade when you need observations, skills, and deeper automation.
Prefer to test website AI first? Start 14-day webchat trial.
Connect includes the core AI. Add advanced agents and playbooks only after the first channel is working for your team.