Capture patient questions before they become missed appointments
VirtualText includes SMS and webchat in one shared inbox for routine appointment questions, callbacks, and after-hours intake — $89/mo flat, both channels from day one. BAA-ready architecture is available when your use case requires it.
14-day free trial · Cancel anytime
$0 for 14 days · SMS + webchat included · Cancel anytime
The patient communication gap
Patients leave without warning
By the time you notice a patient is unhappy, they've already booked with another provider. There's no system catching the warning signs.
Missed calls mean missed appointments
Front desk staff juggle phones, check-ins, and paperwork. Calls go to voicemail, patients don't leave messages, and appointments don't get booked.
Sensitive workflows need care
Staff need a safer way to separate routine questions from PHI-bound workflows, with clear handoff, audit context, and a BAA-ready path when the use case requires it.
SMS and webchat in one patient inbox
VirtualText puts SMS + webchat into one shared inbox for $89/mo, with 5 seats, Core AI, and human handoff — both channels included from day one. BAA-ready controls are available when your use case requires it.
- SMS and webchat both included for appointment and callback workflows
- Core AI handles routine scheduling, reminders, and FAQs
- Shared memory links calls, texts, transcripts, and AI notes
- Sentiment analysis catches patients at risk of leaving
- Complete audit trail for every patient interaction
- BAA-ready architecture and deeper permission controls for PHI workflows
Confirmed for Tuesday at 2:30 PM with Dr. Patel
Need refill for lisinopril 10mg, pharmacy is CVS on Main
Asking about accepting new patients and insurance plans
Question about co-pay for last visit
Patient sentiment declining - Sarah M.
Frustration detected in last 2 messages
Last message: 1 hour ago
Last message: 3 hours ago
Last message: 12 min ago
Catch patients before they leave
VirtualText's Observer Agent watches every conversation for tone shifts and satisfaction signals. When a patient's sentiment drops, your team gets an instant alert — before that patient calls another provider.
- Real-time sentiment analysis on every conversation
- Observer Agent flags at-risk patients automatically
- Trend tracking shows satisfaction over time
- Instant alerts for urgent or negative interactions
- AI-suggested responses to de-escalate concerns
Keep the trial focused. Move PHI workflows through the BAA path.
VirtualText is the right first step for appointment questions, callbacks, and website intake. If your workflow involves PHI or requires a BAA, the BAA-ready path provides tighter permissions and deeper audit controls.
- BAA support available for qualifying healthcare use cases
- Inbox and team permissions keep staff focused on the right patient threads
- Audit trails show who touched each conversation and when
- PII redaction capabilities for sensitive data
- Human handoff prevents AI from answering clinical questions
- Role-based access controls limit who sees sensitive conversations
What a clinic should prove in the trial
Use VirtualText to validate routine patient-access workflows before moving sensitive PHI workflows through the BAA path.
How healthcare providers use VirtualText
Appointment Management
Automated confirmations, reminders, and rescheduling via SMS. Reduce no-shows without manual phone calls.
Prescription Refills
Patients text refill requests. AI confirms details and routes to the pharmacy team with all the information they need.
Patient Triage
AI handles initial inquiries, asks screening questions, and routes urgent matters to the right provider immediately.
Patient Retention
Sentiment analysis and Observer Agent catch at-risk patients before they leave. Proactive outreach keeps your panel full.
Ready to capture patient questions before they become missed appointments?
Test SMS and webchat with your real clinic workflows. Both channels activate together — no porting or 10DLC required to start.
Card on file at checkout · $89/mo only if you keep it after 14 days
Healthcare FAQ
Is VirtualText HIPAA-ready?
VirtualText supports a BAA-ready path for healthcare use cases that require it. Start by testing routine appointment, callback, and website-intake workflows before your team sends PHI through the platform.
Can patients text my practice?
Yes. Patients can reach you via SMS, webchat on your website, or phone. All channels feed into one unified inbox so your staff sees the full conversation history regardless of how the patient reached out.
How does the sentiment analysis work?
VirtualText's AI analyzes every conversation for tone, satisfaction indicators, and urgency signals in real time. The Observer Agent watches for patterns like frustration, dissatisfaction, or mentions of switching providers — then alerts your team instantly so you can intervene.
Will the AI know how to answer medical questions?
VirtualText's AI follows your playbooks, which you generate from your practice website and customize. It handles routine inquiries like appointment scheduling, office hours, insurance accepted, and general FAQs. It does NOT provide medical advice — clinical questions are immediately routed to your staff.
How is patient data protected?
VirtualText includes permission scoping, audit trails, and PII redaction capabilities for sensitive workflows. Healthcare teams should request the BAA path before transmitting PHI.
Prove faster patient access in your first trial.
VirtualText is $89/mo with SMS, webchat, 5 seats, and Core AI included.
Card on file at checkout · $89/mo only if you keep it after 14 days