AI routing, singular conversation threads, built-in tasks, team handoffs, and sentiment analysis.
This platform brings every client text message, email, and website chat into a single, shared inbox with one continuous history. This empowers your team to deliver faster, smarter, and more personalized client service, leading to higher retention, more referrals, and a stronger reputation and avoid common pitfalls like:
Customer texts get lost among personal messages on employee phones
Managers can’t see conversations or help when employees are out
No record keeping for regulatory requirements or dispute resolution
No more throwing conversations over the fence and crossing your fingers with clear conversation ownership and handoffs with context.
No need to leave the platform – create tasks right inside of conversations for easy follow-up with customers and leads.
Put the responsibility back on your team to follow up with clients and get a better overview of conversation sentiment.
Take advantage of webhook triggers like “conversation started” and “note created” to trigger custom integrations and workflows.
Effective communication that is also easy on the eyes. Toggle between light and dark modes with a click.
Instruct your AI agents how to answer and route questions from customers and speed up time to respond.
SMS, MMS, and web chat all flow into the same inbox. Your team responds from anywhere, on any device.
See complete conversation history with each contact. Know exactly where every conversation stands.
Encourage conversation on your website or application. Customizable to match your company branding.
Automatic conversation archiving and audit trails for insurance and regulatory compliance.
Assign conversations, add internal notes, and seamlessly hand off customers between team members.
Stay tuned about updates to our messaging pilot and be the first to know when it gets released!
